We are working to guarantee you a holiday in total safety, with
protocols dedicated to all areas of our hotel, but we need it
also of your help!
Below are the main indications to be respected and some of the most frequently asked questions but we also need your collaboration.
WHAT YOU MUST DO!
DO NOT GO ON HOLIDAY IF YOU HAVE SYMPTOMS (COUGH FEVER AND RESPIRATORY DIFFICULTIES)
ALWAYS WEAR THE MASK APPROPRIATELY IN THE COMMON PREMISES
MAINTAIN THE SAFETY DISTANCE BY FOLLOWING THE INDICATIONS
USE THE SANITIZING DISPENSERS AT YOUR DISPOSAL TO HYGIENE YOUR HANDS
FOLLOW CAREFULLY THE MESSAGES AND INSTRUCTIONS OF THE SIGNS
COLLABORATE WITH STAFF
WHAT WE WILL DO!
WE GUARANTEE AN ADEQUATE INFLUENCE FOR INTERIOR AREAS
WE EXPECT A CONSTANT SANITIZATION OF COMMON ROOMS
SANITIZATION ACCORDING TO CHAMBER PROTOCOL
CHECKS TO COMPLY WITH THE RULES
OUR STAFF WILL BE AT YOUR DISPOSAL WITH THE APPROPRIATE PROTECTION DEVICES
FREQUENTLY ASKED QUESTIONS
You can read more about the specific measures under the various topics in this FAQ, which we will update regularly as we receive new guidelines from the authorities.
WILL THE SAFETY AND SANITIZATION MEASURES WILL THE ADOPTED MEASURES OF THE HOTEL BE SUFFICIENT TO REDUCE THE RISK OF INFECTION TO A MINIMUM?
The protocols adopted by our hotel comply not only with the standards required by the competent national and local authorities, but also with the guidelines dictated by the international sector reference association. This is why we are committed to ensuring an absolutely safe stay.
WHAT PRECAUTIONS SHOULD YOU TAKE DURING YOUR STAY?
We ask our guests to follow the guidelines of the Health Authority and to adopt appropriate behavior following some simple rules. - Do not go on vacation and more generally do not leave the house and do not take a trip if you are sick or have been in the 14 days before the visit or if you have any symptoms of COVID - 19 (cough, cold, breathing difficulties, etc) . - Always wear the mask appropriately. - Scrupulously follow the instructions of our staff, the signs, the distance signs: they are created to guarantee your safety and that of our Staff. - Use the hand sanitizer at your disposal before accessing any service or entering a room.
HOW DO WE MOVE INSIDE THE HOTEL?
It is important that customers show attention and respect for other guests and staff members, always keeping the now well-known social distance of at least 1 meter from other people and, if necessary, to stay on the sides of the corridors and rooms.
WHAT DO YOU DO TO AVOID ASSEMBLIES?
To avoid gatherings at the entrance, we encourage online booking procedures, while specific and adequate signs have been set up inside the hotel.
WHAT DO YOU DO TO ENSURE THAT PEOPLE DON'T GATHER IN ONE PLACE?
In general, we encourage our guests to maintain the social distancing of at least 1 meter from the others with the exception of their family unit, for which the rules of distancing do not apply. Keeping away from other guests will be facilitated by the signs and signs on the ground.
WHAT DO I DO IF I FIND THAT OTHER GUESTS DO NOT MAINTAIN THE SAFETY DISTANCES?
The staff will always be present to ensure that our guests maintain social distancing. Contact a member of staff who is closest to you if you are in a situation where other guests do not respect distances.
WHERE CAN I FIND SANITIZING GEL ?
Dispensers will be positioned for all guests at the entrance of all rooms and common areas.
WHAT DO YOU DO TO ENSURE THAT YOUR EMPLOYEES ARE NOT SICK WHEN THEY ARE AT WORK?
The hotel staff will be subjected to the detection of the body temperature at the service entrance and will be specifically trained on the basis of the duties and working contexts to which it will be assigned. To protect himself and others, he will be provided with uniforms differentiated according to the degree of interaction they can have with customers and specific individual protection devices according to the task performed.
WILL ALL HOTEL SERVICES BE AVAILABLE?
In order to guarantee a safe holiday, we were forced to modify those services for which it is not possible to ensure an adequate degree of sanitation, social distancing and quota. Such as, for example, access to the whirlpool solarium which will be quoted on booking and bicycle service.
DO EMPLOYEES USE PROTECTIVE DEVICES IN THE PREPARATION AND ADMINISTRATION OF FOOD?
Our employees use protective equipment during the preparation, service and delivery of food to guests making sure that everything is done in compliance with current regulations.
For any other doubts regarding your holiday, do not hesitate to write to us at firstname.lastname@example.org
or call us on 0541 346414 we are at your disposal!